Here are some issues people have encountered when trying to sign in the main Materials Project website, and their solutions:
I want to log in with my social identity provider (Google/Facebook/Yahoo), but I can’t.
Ensure that your password for your provider is correct (go to their site and log in there), ensure that you have a full name set on that account, and ensure that you allow Materials Project to see your basic profile info (name and email address).
You also may be behind a firewall that doesn’t allow Google/Facebook/Yahoo. In that case, use our email-based option as a fallback.
I appear to sign in OK (the popup goes away), but then I remain on the sign-in screen.
It may take a few seconds, depending on your connection, to actually get logged in. This is because we have an external identity provider verify your email address so that we don’t have to store any passwords on our servers.
You may also have an older browser that won’t work well with our website at all. The latest version of Mozilla Firefox, Google Chrome, or Microsoft Edge will work well. Old versions of Internet Explorer do not work well at all.
I tried using the email option several times but haven’t received a login link.
We currently don’t do any “deep” validation of email addresses, so if it “looks right”, i.e. you mistype firstname.lastname@example.org as email@example.com, we will still try to send to the wrong address. We plan on implementing such protection soon, but in the meantime, double-check what you type in before submitting.
Also, there is a known issue with Tencent @qq.com addresses, where Tencent throttles delivery and you might not get an email within a reasonable amount of time. Please consider using an alternative to your @qq.com address for login.
Still having issues? Reply to this topic with what you tried.